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FAQ's
Click on the question below to find the answer.
What is Contract Hire?
What is included in the monthly payment?
How does it differ from normal HP for instance?
What about the VAT?
Can the VAT be claimed back?
On what basis is the half the excess rule determined i.e. vehicle full recommended retail price or the negotiated sale price?
What's included in the SMR?
What is Accident Management?
How many additional telephone numbers are there that the customer should use for all support services?
Why should the customer have SMR?
Who owns the vehicle?
What happens at the end of the contract?
What happens if the customer exceeds the original mileage?
What happens if the vehicle is damaged when the customer hands the vehicle back at the end of the contract?
What happens if it looks early on in the contract that the mileage is going over or under what was predicted?
Can the contract be settled or terminated early?
Can a used vehicle be financed on Contract Hire?
Is a replacement vehicle available within the Contract Hire agreement?
Can the customer transfer their Contract Hire agreement to another company during the contract?
Can the customer buy the vehicle at the end of the contract?
What is the process for a dealer to become signed up to Business Partner Driver Direct?
What is Yewtree?
Do the documents print on blank A4 paper or is specific headed paper provided?
What does "effective rental" mean?
Is there a facility for a dealer to view old quotes?
How are on-line proposal underwriting decisions communicated?
Is commission payable with the deal or at month end?
Can we payout on fax documents?
Clarify the difference between "New" and "New - Non VRB" on the quotation screen
Who are the Business Partner service providers?
What administration charges could be charged to the customer?
What is in the Driver Pack?
Where can I order the Driver Pack?
When do I need a MHA (Master Hire Agreement)?
Can I have a credit line?
How do I calculate a 3-0-35 (Spread)?
How do I calculate a 3-0-33 ( 2 months Terminal pause - 3 in advance)?
How do I calculate a 1-0-35 (1 in advance rental profile)?
How long do quotes last?
What is the maximum IP (Initial payment)?
Can the Initial Payment be taken by Direct Debit?
I can't achieve the headline offer?
How do I request documents?
When should I request documents?
I can't find the model I'm looking for?
My password has expired what happens now?
Where can I order the Grey Document Envelopes?
